Elfie the Christmas Elf – Terms and Conditions

Last Updated: 25 November 2025

These Terms and Conditions apply to all bookings and personalised video purchases involving Elfie the Christmas Elf, operated by Amanda Sutherland in Tasmania, Australia.

By booking an in-person appearance or purchasing a personalised video message, you agree to the terms below.

1. General Terms

1.1 Elfie the Christmas Elf is managed by Amanda Sutherland.
All enquiries must be directed to [email protected] or 0422 303 527.

1.2 These terms apply to:

  • In-person event bookings, and

  • Personalised Christmas video messages.

1.3 All services comply with the Australian Consumer Law (ACL).
Nothing in these terms removes any rights you have under the ACL.

2. In-Person Event Bookings (Tasmania)

2.1 Availability

Elfie is available for in-person Christmas events annually from 1 November to 24 December, primarily in Launceston and
surrounding regions. Travel to other areas may be available on request.

2.2 Booking Confirmation

  • A booking request does not guarantee availability.

  • Availability will be confirmed within 5 business days.

  • Your booking is confirmed only when the deposit is received.

2.3 Cancellations

Client Cancellation:

  • More than 7 days before the event → full deposit refunded.

  • Within 7 days before the event → deposit is non-refundable, as reasonable business costs are incurred.

Cancellation by Amanda / Elfie:

If Elfie cannot attend due to illness or unexpected circumstances:

  • You may choose a full refund, or

  • A rescheduled date, subject to availability.

2.4 Travel & Venue Requirements

  • Events within 30 km of Launceston incur no travel fee.

  • Additional travel charges apply outside this radius.

  • The client must provide a safe, suitable venue.

  • Amanda/Elfie may decline participation in activities considered unsafe or inappropriate, in accordance with duty-of-care obligations.

2.5 Event Duration & Extensions

  • Bookings are charged on an hourly basis.

  • Extensions may be requested but are subject to availability and will be charged at the standard rate.

2.6 Liability

  • Elfie provides entertainment only.

  • The client is responsible for supervision and safety of all attending children.

  • To the extent permitted by law, Amanda is not liable for injury, loss, or damage that occurs during the event unless directly caused by negligence.

3. Personalised Video Messages (Australia-Wide)

3.1 Availability

Personalised videos are available nationwide from 1 November to 24 December each year.

3.2 Booking & Payment

  • Full payment is required at checkout.

  • Videos are delivered digitally via email to the address provided.

  • It is the client’s responsibility to ensure their email inbox is operational and able to receive attachments.

3.3 Personalisation Requirements

  • Please provide accurate details (name pronunciation if needed, age optional, and message notes).

  • Elfie maintains creative discretion to ensure all content is child-safe and appropriate.

  • Requests containing inappropriate or offensive content will not be fulfilled.

3.4 Delivery Timelines

  • Videos are usually delivered within 7 days.

  • If a specific delivery date is requested, Amanda will confirm if it can be met.

  • Delays due to incorrect email details or technical issues on the client’s end do not qualify for refunds under the ACL.

3.5 Refunds

Under Australian Consumer Law, personalised digital products can be exempt from refunds after creation if:If a specific delivery date is requested, Amanda will confirm if it can be met.

  • they meet the description

  • they are delivered as promised

  • the consumer changes their mind

Therefore:

  • You may cancel within 24 hours of purchase for a full refund if the video has not yet been created.

  • Once the personalised video has been recorded or delivered, no refunds are available unless the product is faulty or does not meet its description.

4. Payment Terms

4.1 Accepted payment methods include bank transfer, credit card, or any agreed alternative.

4.2 For in-person bookings, a 50% deposit is required to confirm the booking.
The balance is due on or before the event date.

4.3 Personalised video messages require full payment upfront.

4.4 Late or missed payments may result in booking cancellation, and the deposit may be forfeited where reasonable business costs have been incurred.

5. Privacy & Data Protection (Australia-Compliant)

5.1 Personal information is collected solely for booking and service delivery purposes.

5.2 Information is handled in accordance with the Australian Privacy Principles (APPs).

5.3 Personal information is never sold or shared except where required to complete the service (e.g., payment processing).

5.4 Clients may request deletion of their personal information after service completion, excluding data required for tax or legal record-keeping.

6. Updates to Terms

Amanda may update these Terms & Conditions at any time.

Updates apply to future bookings.

Clients with active bookings will be notified if changes materially affect their service.

7. Contact Information

For all enquiries, update requests, or support:

Phone: 0422 303 527